Privacy Policy

1. Privacy and Your Information

Odessa Technologies, Inc. its affiliates and subsidiaries (collectively “Odessa,” “we”, “our” or “us”) knows you care about how your Personal Information is used and shared, and we take your privacy seriously. This Privacy Notice describes how we leverage your personal information and respect your privacy rights.

2. Changes to this Privacy Policy

Odessa may make changes to this Privacy Policy. The most current version of the Privacy Policy will govern Odessa’s use of information about you and will be located on confidential-terms. If Odessa makes material changes to this Privacy Policy, Odessa will notify you by posting a notice on our website and may send an email to the official email address Odessa has on file for your account, if applicable. The “Last Revised” section at the bottom of this Notice states when this Privacy Notice was last amended, and we update this date each time a revision is posted.

3. What Information Do We Collect?

Odessa collects information as part of its business operations, to provide services, to respond to requests and offer customer support, to fulfill legal and contractual obligations and to build its innovative products. You provide some of this data directly, such as when you register your account with Odessa as a user of the Odessa Software or the Odessa Solution (including through registration as an employee, contractor or other user of the Odessa Software or the Odessa Solution on behalf of an Odessa customer (“Customer”). We also collect information through your interaction with Odessa Services and our website, for example, using embedded product technologies and cookies. We also obtain data from third parties.

Odessa may also collect certain technical information about your use of the Odessa Solution. This may include technical information about your device(s), MAC ethernet address, IP address, the URI (Uniform Resource Identifier) of the web application, Username, host name, other parameters regarding your operating system and device environment, computer make and model and connection information.

Further details of the data we collect are categorized below:

• Identity Data includes first name, last name, title, and/or role at an organization.
• Contact Data includes business address, delivery address, business email address, and business telephone numbers.
• Interaction Data includes data collected when you interact with us by phone, email, or in person, and may include your preferences, opinions, feedback, and survey responses.
• Technical Data includes internet protocol (IP) address, your login data, language, access times, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data includes information about how you use our website, products and services, and web beacons, customized links or similar technologies to determine whether an e-mail has been opened and which links you click on in order to provide you with more focused e-mail communications or other information.
• Marketing and Communications Data includes your preferences for receiving marketing from us, and your communication preferences.
• Aggregated Data, such as statistical or demographic data. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

4. How Odessa Collects Your Information

4.1. Direct interactions You may give us your Identity, Contact, Interaction, Marketing, and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise:

• Applying for information on our products or services on behalf of an organization you are affiliated with.
• Request marketing materials and communications to be sent to you.
• Providing us feedback or contacting us.
• Form fills or inquiries made on the Odessa website.
• Conferences, webinars conducted by Odessa.

4.2. Automated technologies or interactions As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see the Odessa’s Cookie Policy, for further details.

4.3. Third parties or publicly available sources We will receive personal data about you from various third parties and public sources as set out below:

• Technical Data from Analytics providers such as Google.
• Advertising networks like Google Adwords.
• Search information providers such as Zoominfo.
• Analyze the accuracy, effectiveness, and usability of the Odessa Solution or the Odessa Software.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly available sources such as Companies House.

As part of using our Odessa Solution, Odessa’s Customers may submit to Odessa electronic data or information (“Submitted Data”) that constitutes personal information of other individuals. Such data may include an individual’s name, email address, phone number or any other data that the Customer chooses to submit to us.

The Odessa Solution collects data from its customers’ networks for analytics purposes and Odessa generally has no direct relationship with the individuals to whom Submitted Data may pertain. Odessa processes Submitted Data on behalf of our customers. Customer Data collected by Odessa is done so pursuant to our Terms and Conditions or a separate agreement/consent in place between Odessa and the applicable customer, which governs our treatment of Submitted Data.

5. How Odessa Uses Your Information

We use information that we collect for lawful purposes associated with the growth, maintenance and management of our business while also respecting your privacy. These uses include our internal operations and administration, communicating with you and fulfilling your service requests and to improve, develop, enhance and otherwise provide Odessa Solution.

More specifically, we use your data to:

• Provide access to the Odessa Solution.
• Personalize, customize, measure, and improve Odessa’s products, services, content, and advertising.
• Prevent, detect, and investigate potentially prohibited or illegal activities or a breach of the applicable agreement(s) between you and Odessa.
• Analyze the accuracy, effectiveness, and usability of the Odessa Solution or the Odessa Software.
• Generate and review reports based on Submitted Data.
• Compile aggregate data for internal and external business purposes.
• Resolve and troubleshoot technical problems with the Odessa Solution.
• Contact you with information, including promotional, marketing, and advertising information and recommendations that Odessa believes may be of interest to you.
• Use as reference (only once permitted by you) in our pursuits.
• Jira instances hosted by Odessa.
• Run campaigns on marketing automation tools like Pardot.

6. Who We May Share Information With

Odessa may disclose the information we collect from you to the following third parties:

• Users of the Odessa Solution; Public Information. When you share information with us via the Odessa Solution, Odessa may share your information to other users, in accordance with the privacy settings you or the respective Customer has chosen for your account or that are applicable to that information. To the extent you share any information to a public audience or via a publicly accessible portion of the Odessa Solution such as an online customer community or forum, that information may be available to anyone who has access to that customer community or forum.
• Odessa’s Solution Providers. Odessa may share your information with third-party contractors, agents, collaborators, or service providers who provide certain services to Odessa or on Odessa’s behalf, such as operating and supporting the Odessa Solution. Odessa may also request your information from a previous service provider, which we need to provide our services to you. Alternatively, Odessa may pass on your information to a service provider that Odessa Customers have chosen to replace Odessa.
• Companies that Acquire Odessa’s Business or Assets. If Odessa becomes involved in a merger, acquisition, sale of assets, securities offering, bankruptcy, reorganization, or dissolution or if the ownership of all or substantially all of Odessa’s business relating to the Odessa Solution otherwise changes, Odessa may provide your information to a third party or parties in connection with the applicable transaction.
• Odessa’s Affiliates. Odessa may share some or all of your information with Odessa’s parent company, subsidiaries and corporate affiliates, joint ventures or other companies under common control with Odessa.
• Odessa Customers. If Odessa has received your information as part of Submitted Data, Odessa may share that information, or any modifications or revisions to that information with that Customer.
• Switching Odessa Solution Providers. Odessa may request your information from your previous service provider, which we need to provide our services to you. Alternatively, Odessa may pass on your information to a service provider that you have chosen to replace Odessa.
• Aggregate Information. Odessa may share information relating to our visitors and users with affiliated or unaffiliated third parties on an aggregate basis, however this information will not identify you personally.
• Legal Requirements. Odessa may share your information with law enforcement, governmental agencies, or authorized third parties, in response to a request relating to a criminal investigation or alleged illegal activity or any other activity that may expose Odessa, you, or any other Odessa user to legal liability, or to protect Odessa’s rights or property, or during emergencies when safety is at risk. Odessa may also share your information in response to court orders, subpoenas, or other legal or regulatory requests, and Odessa may provide access to your information to Odessa’s legal counsel and other consultants in connection with actual or potential litigation.

7. Your Choices & Rights

Odessa respects your rights in how your personal information is used and shared. You may request access or corrections to your personal data and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from Odessa at all). If you are in Europe, you may have additional rights under the GDPR.

• Access, Correction to or Deletion of Your Information Customers may update or change their account information through their account settings accessible using the Customer account page included in the Odessa Solution. Access to your Odessa account page will require your Odessa Solution username and password or any other supported authentication mechanism. To update your Information or to delete your account information, please email notices@odessainc.com

You have the right to request access to any Personal Information which Odessa may have about you by contacting notices@odessainc.com The information will be provided in a machine-readable format. You may also ask that we transfer the Personal Information to a third party, which we will do if technically feasible.

In addition, each Customer’s administrator of the Odessa Solution can retrieve or delete the data from the Odessa Solution.

You also have the right to review, add and update your Personal Information. You may also request the deletion of your Personal Information where:

• the personal information is no longer necessary in relation to the purposes for which it was collected or otherwise processed,
• you withdraw consent to Odessa’s possession of the information on which the processing is based and where there is no other legal ground for Odessa’s retention of the information,
• you object to Odessa’s possession of the information and there is no overriding legitimate basis for the retention,
• the personal information has been unlawfully obtained or processed, or
• the personal information has to be erased for compliance with a legal obligation in the European Union or other law to which Odessa is subject.

When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

If your individual personal information has been submitted to us by a Customer as Submitted Data and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please first inquire with the Customer (or his/her organization) directly.

• Rights to Object or Restrict Processing of Personal Information
  If Odessa has your Personal Information as a result of your relationship with one of Odessa’s Customers, you should first contact that Customer before contacting Odessa. You may, however, at any time revoke your consent to the collection, processing and use of your Personal Information by emailing notices@odessainc.com Upon receipt of your request, Odessa will delete your personal data provided Odessa may retain any data which is required for billing and accounting purposes, or which is subject to legal retention requirements. In addition, if you discover any errors in data, you may contact us by emailing notices@odessainc.com and we will correct it. You can always opt not to disclose information to us, but keep in mind some information may be needed to take advantage of product features or may be required by your relationship with one of Odessa’s customers.

• Data Privacy Rights Specific to Residents of the European Economic Area If you are in the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can exercise these rights by making a written request at notices@odessainc.com
  
  Similarly, if we have collected your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your personal information under other legal bases.

  
  If you believe we are using your personal information in a way that is inconsistent with this Privacy Notice or for more information about your rights, contact your local data protection authority (contact details for data protection authorities in the European Economic Area are available here.

• Advertising and Marketing Choices We give you many choices regarding our use and disclosure of your personal information for advertising and marketing purposes to receiving Commercial Electronic Messages from Odessa about your use of the Website, the Odessa Solution, the Odessa Software and our Products. You may access or update your contact details and modify your communication preferences by using one of the methods provided under the “How to Contact Us” section below.

8. Other Privacy Related Information

• Data Security Odessa Solution is designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your personal information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use personal information that we share with them. Users of Odessa Solution must also do their part in protecting the data, systems, networks, and service they are utilizing. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any Intel account has been compromised), please immediately notify us by contacting us at notices@odessainc.com

• Retention of Your Information Odessa retains information about you only for as long as it is necessary and relevant for Odessa’s operations, and for Odessa’s customers to work with their consumers. Information about you that is no longer necessary and relevant for Odessa’s operations will be disposed of securely. Odessa may also retain information collected from you to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted by law or disclosed in this Privacy Policy.

• Appropriate safeguards where Personal Information is Transferred to a Third Country or to an International Organization Odessa enters into agreements with its customers regarding the safeguards that have been put in place to protect your Personal Information for transfer outside of Switzerland or the European Economic Area. For transfers to countries without an adequacy decision by Switzerland or the European Commission, Odessa puts appropriate safeguards through contractual obligations.

• Linked Sites and Odessa Solution Odessa’s website or application may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. How to Contact Us

If you have questions or complaints regarding Odessa’s Privacy Policy or practices, please contact notices@odessainc.com